fREQUENTLY ASKED QUESTIONS

  • Although we specialise in VW Audi group vehicles, we also cater for other brands, servicing, brakes and suspension.

  • Walk in appointments are extremely limited. To avoid disappointment, we would advise contacting us to book in for a scheduled appointment.

  • We accept cash, credit/debit cards and BACS transfers. Cheques are not accepted.

  • Yes, all online service history will be updated with every service completed. For vehicles without a digital service schedule, the service book will be completed where available.

  • Yes - we can use genuine parts as required or if the customer requests for genuine parts to be used. We also have other options available using the best aftermarket brands.

  • Yes we can indeed, using only genuine parts and following manufacturer guidelines will maintain your warranty with the dealer.

  • Absolutely! We provide an estimate of the cost entailed before beginning any work on your vehicle.

  • We do not currently offer a breakdown recovery service, but can organise for a third party to recover it to our workshop.

  • Unfortunately we do not currently offer this service due to being an extremely busy workshop but we will try to help out the best we can. Contact us to chat about your vehicle concerns.

  • TSW Automotive is a specialist in VW group vehicles. If you have any enquiries please do not hesitate in contacting us via our online form